Returns & Refunds

Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. 

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.

You have 30 days from the date of delivery to return items for an exchange, refund, or store credit. Returns for incorrect selection, change of mind or item found cheaper elsewhere will incur a 20% restocking fee. Return freight will be at the your expense.

Post 30 days of purchase Tyre Bay will not provide a refund or replacement where consumer guarantees do not apply i.e. you got what you asked for but have simply changed your mind, found it cheaper, decided you didn’t like the purchase or had no use for it. But you can choose a refund or exchange if an item has a major problem. These refunds are at the complete discretion of the management.

Tyre Bay will accept returns and provide you with an exchange voucher, refund (refund will be provided using original payment method) or where:

  • The item is faulty or is not of acceptable quality, or
  • The item is unsafe, or
  • The item is not fit for its intended purpose, or
  • The product does not match the sample or our description.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.

If you can’t provide proof of purchase, you may provide a bank statement which shows the transaction or a photo of the receipt. In the event that there is no way to determine that the product was purchased from the selected Tyre Bay  website or shop, it will be at that Tyre Bay discretion as to whether they provide a refund or replacement.

In some instances, Tyre Bay  may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

SALE OR CLEARANCE ITEMS

Tyre Bay  will not offer return, exchange or refund on sale items unless the product is faulty.

RETURNING OF PRODUCTS AND SHIPPING

​Due to the nature of the products we sell, shipping your return is not possible. You may need to return the product in question to your local Tyre Bay showroom.

In some instances if you are unable to get to the Tyre Bay , the a representative of Tyre Bay  may be able to come to you, however there may be a call out fee that will apply.

Returns due to change of mind or incorrect product selection will need to be returned to Tyre Bay  at the customers expense. 

The product must be unopened, unused and in original condition. After products are returned to Tyre Bay and deemed in original condition and suitable for resale, the cost of the goods, less original freight costs paid by the customer will be returned to the customer in the same format in which the original payment was made. A restocking fee may be applicable for some items. If the item was delivered via a free shipping offer then the actual cost of freight incurred by Tyre Bay  Ltdwill be deducted from the return amount.

INCORRECT PRODUCT DELIVERED

Returns due to wrong product delivery will require the customer to email or SMS an image of the incorrect product. After which the correct product will be dispatched along with paid return freight details/labels.

CANCELLATION POLICY

Please be advised that cancellations made via email prior to product dispatch via will be processed and refunded without a penalty.

  

Contact Us

If you have any questions about our range of Pirelli tyres, drop us a line via our form or contact us via phone or online chat.

Miami, Queensland
Australia